PRIVACY POLICY

Guide Me is committed to providing quality services to you and acknowledges the importance of protecting the privacy and the rights of individuals and the rights of individuals in relation to their personal information.

This policy outlines our ongoing obligations to you with respect to how we collect and manage your Personal Information.

We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. We comply with all of the Act's requirements related to the collection, management and disclosure of your personal information. 

 

A copy of the Australian Privacy Principles may be accessed and obtained from the website of The Office of the Federal Privacy Commissioner at www.oaic.gov.au.

Personal Information may be collected in many ways, including and not limited to interviews, correspondence, by telephone, by email, via our website, from media and publications, from other publicly available sources and from third parties. We do not guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients. We may also use your Personal Information for secondary purposes incidental to the primary purpose in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Where possible, our staff will allow you to interact with us anonymously or using a pseudonym. For example, if you contact our Enquiries line with a general question, we will not ask for your name unless we need it to adequately handle your question.

However, for the purpose of most of our functions, we usually need your name and contact information to enable us to efficiently handle your inquiry or request.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website, and we are not responsible for the privacy policies or the content of any third-party website. Third-party websites are responsible for informing you about their own privacy practices.

Your Personal Information may be disclosed in several circumstances, including the following:

a. Third parties where you consent to the use or disclosure; and

b. Where required or authorised by law.

We may share your Personal Information with third-party service providers that perform services and functions at our direction and on our behalf. These third-party service providers may, for example, provide you with Services, verify your identity, assist in processing transactions, send you advertisements for our products and Services, or provide customer support.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.

As our website is linked to the internet and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you provide will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you choose to transmit to us online is transmitted at your own risk.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

To protect your Personal Information, we may require identification from you before releasing the requested information.

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

If you do not provide us with accurate and current personal information, some or all the following may occur:

a. We may not be able to provide the requested services to you, either to the same standard or at all;

b. We may not be able to provide you with information about the services that you want.

This Policy may change from time to time, and any updated versions of this privacy policy will be available on our website.

If you have questions or concerns about our services and privacy, please contact us.

We will treat your requests or complaints confidentially. We will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.